Dispute Handling

Making a complaint

We have an internal and external dispute resolution process in place to resolve any complaints or concerns you may have, quickly and fairly. Any complaints or concerns should be advised to us by telephone, facsimile or email in the first instance. These should be directed to the Complaints Officer at Market Punter who will investigate your complaint and seek to resolve it.

We aim to resolve most issues within 40 days. However, some matters are more complex and can take longer to resolve. If that is the case, we’ll keep you informed of our progress.

If the matter hasn’t been resolved to your satisfaction, you have the right to refer a complaint to Financial Service Complaints Limited (FSCL), an approved external dispute resolution scheme.

The FSCL contact details are:

Website: www.fscl.org.nz

Email: info@fscl.org.nz

Telephone:  (04) 472 3725

Fax: (04) 472 3727

Postal Address: PO Box 5967  Lambton Quay  Wellington 6145